Your Information Matters
Privacy Policy
This Privacy Policy explains how Yours Truely may collect, use, store, and protect information when you visit our website or place an order.
1. Information We Collect
Depending on how you use our website, we may collect information you provide directly, such as your name, email address, phone number, billing and shipping address, and order details. We may also collect technical information such as browser type, device information, pages visited, and basic usage data.
2. How We Use Your Information
We may use your information to process and deliver orders, provide customer support, respond to enquiries, manage payments and returns, improve our website, prevent fraud, and send service-related updates. Marketing messages will be sent where permitted by applicable law and your preferences.
3. Payments
Payments may be processed by third-party payment providers. Your payment details are handled according to the relevant provider's processes and policies. We do not intend to store full payment card details on our website unless explicitly stated and securely supported.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to keep shopping sessions working, remember preferences, understand website usage, and improve the shopping experience. You can manage cookies through your browser settings; disabling some cookies may affect website functionality.
5. Sharing Information
We may share necessary information with service providers that help us operate the store, such as payment processors, delivery partners, hosting providers, and customer-support tools. We do not sell personal information as a business practice. Information may also be disclosed where required by law or to protect our rights and users.
6. Data Retention and Security
We retain information for as long as reasonably necessary to fulfil orders, provide services, meet legal or accounting obligations, resolve disputes, and enforce our agreements. We use reasonable safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure.
7. Your Choices and Rights
Depending on applicable law, you may be able to request access to, correction of, or deletion of certain personal information, or opt out of marketing communications. To make a request, contact us using the contact details published on our website. We may need to verify your identity before responding.
8. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information improperly, please contact us so we can review the request.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us using the customer-support details listed on the Yours Truely website.